Looks like the digital age may have come to paying water bills in Detroit.

According to a release from the City of Detroit’s Water & Sewerage Department, the department will no longer offer Saturday hours at their Customer Care Centers after the weekend of December 16.

Following an evaluation, the department says that foot traffic has fallen since their new online website has opened.

“We have seen a sharp downward trend of customers coming into our downtown Customer Care Center on Saturdays since we added new payment platforms and the ability for customers to self-manage their accounts,” said Marc-Antonie Cooper, chief customer service officer. “DWSD customers now have the ability to pay their bill and monitor their account at their convenience right at home or at a kiosk at several pharmacies, grocery stores and community centers. They can restart service on the web portal, or avoid a water service interruption by making the required payment on the portal or at the kiosk.”

Residents can now monitor their account, track water usage, pay their bill, schedule a payment, and enter a payment arrangement without going to a DWSD office, and residential households which have a past due notice can now avoid a service interruption by paying their past due balance or enrolling into a payment plan online.

Weekday hours at their three Customer Care Centers will continue. They are Monday through Friday at 8 a.m. – 5 p.m. T

Emergency requests for water and sewer maintenance will continue to be available 24 hours-a-day, seven days-a-week by phone at 313-267-8000 or by using the Improve Detroit mobile app.

Ways Detroiters can pay bills:

  • Pay at one of 40 kiosks in and around the Detroit.
    Kiosks are available 7 days-a-week and select locations are 24 hours.
    Cash, personal check and credit/debit cards are accepted with no extra fee.
    Payments are processed in real-time and posted to the account.
    These are the same kiosks for DTE Energy bills, Wayne County tax payment plans and City of Detroit tax payments. Find your nearest location at http://www.detroitmi.gov/DWSDkiosk.
  • Log onto http://www.detroitmi.gov/paymywaterbill to pay or schedule a payment.
    Register your account to pay your bill, enter a payment plan and track your water usage using the new web portal and Amazon Alexa.
    If you have received a past due notice, you can avoid a service interruption by paying your full past due balance or enrolling into a payment plan on the portal.
  • Call 313-267-8000 to pay by phone.

Register on the new DWSD Customer Care web portal, find your nearest kiosk or schedule your place in line at a Customer Care Center by visiting detroitmi.gov/DWSDCustomerCare.

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